Shipping policy
This shipping policy explains how Biotic Water operates its shipping procedures and how we strive to meet your expectations with every order. Whether you’re a first-time buyer or a returning customer, we want to ensure that your experience with us is smooth and satisfactory, right from placing your order to the moment it arrives at your doorstep.
Table of contents
Shipping and Delivery Options
We offer a variety of shipping options to suit the needs of our customers.
Free Shipping
As part of our commitment to an exceptional shopping experience, we are pleased to offer free shipping.
Shipping Methods
We offer a variety of shipping options to suit the needs of our customers:
- STANDARD
We strive for a swift preparation process and orders are typically processed and dispatched within 1 to 2 business days so that customers can receive their items promptly.
In certain situations, we may collaborate with a third-party supplier who might handle our inventory and take charge of shipping your products.
In-store pickups
We offer a convenient local pickup option for those who prefer to collect their orders in person. It is designed to provide a fast and efficient way for local customers to receive their products without waiting for home delivery.
Orders are typically ready for pickup within 1 days. Please wait for the confirmation email before coming to the store to pick up your order.
Pickup hours are as follows: Monday to Saturday between 11am to 6pm.
This process helps to ensure that orders are safely and accurately handed over to the right person.
Delayed Orders
Unexpected delays can occur due to various reasons such as logistic challenges, inclement weather, high demand, or carrier issues. We are committed to handling these situations with transparency and efficiency. In the event of a delay, our priority is to keep you informed. We will promptly notify you with updates on the status of your order and the expected new delivery time. Our goal is to provide clear and accurate information so you can plan accordingly.
If an order gets stuck somewhere, sent back, or even lost during the delivery process, we apologize! The postal service is out of our control. However, in cases like this, because the packages are insured, we will send you a new package with quicker shipping and full tracking, if possible.
Shipping Restrictions
Orders cannot be shipped to PO boxes, or to remote locations where courier services are not available
Contact Information
If you have any questions or concerns regarding our shipping policy, we encourage you to contact us using the details below:
This document was last updated on September 10, 2024
